Refund policy

THE TRENDY BASKET™ - OFFICIAL RETURN & REFUND POLICY

We at The Trendy Basket™ are fully committed to providing a secure, premium, and zero-risk shopping experience for all our genuine customers across India. To prevent fraudulent activities and fake orders, our store strictly operates under the following iron-clad policy layout:

1. RETURN & REPLACEMENT ELIGIBILITY CRITERIA:
Your product is strictly eligible for an exchange, replacement, or refund under the following operational conditions only:
• If the product received is physically broken or functionally damaged upon arrival.
• If any component, part, or accessory is found missing from the product packaging box.
• If an incorrect item, wrong size, or wrong color is delivered contrary to your original purchase receipt.

2. MANDATORY TRANSIT VERIFICATION (UNBOXING VIDEO MANDATE):
• Recording a continuous, completely unedited, and raw parcel unboxing video right at the time of delivery is strictly compulsory. 
• The video must clearly show the courier label, all outer packaging sides, and the continuous process of opening the parcel and testing the item.
• No returns, cash refunds, or replacement claims will be processed or entertained under any circumstances without complete, valid video proof. This strict framework is active solely to protect our brand from fraud and fake claims.

3. CLAIM WINDOWS & CONDITIONS:
• 2-Day Damaged/Non-Working Window: If the product is received broken or dead-on-arrival, you must securely file a claim within a strict window of 2 days from delivery. Valid claims with complete unboxing video proof are eligible for a full REFUND or REPLACEMENT.
• Strict 5-Day Technical Replacement Only: If the product is perfectly fine upon arrival but experiences functional failure or internal electronic damage after usage, you can claim a REPLACEMENT only within 5 days from delivery. No cash refunds or cosmetic returns will be entertained after product usage.

4. HOW TO FILE A CLAIM:
• To submit a replacement or refund claim, you must send your continuous raw unboxing video directly via WhatsApp chat to our official Support line: +91 6203722730 or mail it to corporate support at support@thetrendybasket.in. 
• Please note: Our official support line strictly operates via WhatsApp text chat only. Direct calling is not active on this line.

5. REFUND TIMELINES & METHODS:
• Cash on Delivery (COD) Orders: For verified COD returns, customers must securely provide their bank account details or a verified UPI ID. Refunds are systematically processed within 3-5 operational business days post tracking return verification at our centralized Surat Warehouse hub.
• Prepaid Transactions: Online digital payments are directly reversed back to the original source method (Bank account or Digital Wallet) within 5-7 dynamic working days in strict compliance with standard banking clearance gateways.

6. ORDER CANCELLATION WINDOW:
• Order cancellation requests are valid strictly before the parcel leaves our shipping lines. Once the package is verified, processed, and handed over to our verified courier dispatch lines from our Surat Warehouse, the transit cannot be stopped or cancelled under any technical circumstances.