Privacy policy

THE TRENDY BASKET - OFFICIAL PRIVACY POLICY

Welcome to The Trendy Basket (“we”, “our”, “us”). We operate this e-commerce platform and are fully committed to protecting the digital privacy and personal data of our customers. Our store is securely hosted on Shopify. By visiting our website, creating an account, or purchasing products from us, you confirm that you have read, understood, and agreed to this Privacy Policy.

1. INFORMATION WE COLLECT
To provide you with a secure shopping experience, we collect the following types of information:
• Personal Identity Information: Your full name, accurate shipping and billing address, postal pincode, contact number, and email address.
• Transaction History: Details regarding the products you view, add to your cart, purchase, cancel, or return.
• Technical Diagnostics: Your IP address, device type, browser settings, and website navigation patterns, collected automatically via cookies to improve site speed and performance.

2. HOW WE USE YOUR DATA
Your personal information is utilized strictly for executing business operations and improving our services:
• To process, package, and securely dispatch your physical orders from our backend network directly to your doorstep.
• To send live automated transaction updates, tracking links, and delivery notifications via verified SMS and WhatsApp API channels.
• To share necessary shipping coordinates with our trusted logistics partners (such as Shiprocket, Delhivery, or Xpressbees) solely for delivery fulfillment.
• To run risk analysis models to actively detect, filter out, and block fraudulent accounts, spam traffic, or malicious fake orders.

3. DATA SECURITY & PAYMENT SAFETY
• Important Payment Note: All transactions are processed securely through certified third-party payment gateways. The Trendy Basket does not store, access, or have visibility into your credit card, debit card, UPI credentials, or bank account details.
• Strict Anti-Spam Mandate: We maintain an absolute zero-tolerance framework against data monetization. We never sell, lease, or share your phone numbers or personal details with any third-party marketing agency or spam database.
• SSL Encryption Protection: Our entire digital platform is shielded with a globally verified SSL Certificate, ensuring that all data exchange, payment routing, and customer interactions remain fully encrypted end-to-end.

4. COOKIES & TRACKING
We deploy functional system cookies strictly to enhance your digital shopping journey, such as preserving active items inside your shopping cart when you refresh the interface layer. You maintain full user control to completely disable cookies through your personal web browser settings panel if you wish.

5. LEGAL RIGHTS & INDIAN COMPLIANCE
In alignment with applicable Indian Data Protection Laws (including the DPDP Framework), our customers hold specific rights regarding their digital data:
• You have the right to access the personal data we hold about you.
• You can request corrections to any inaccurate or incomplete details.
• You can formally request the complete deletion of your personal account data from our active systems.

6. CHILDREN'S PRIVACY
Our e-commerce platform and services are strictly designed and intended for individuals who are at least 18 years of age. We do not knowingly or intentionally collect personal data from minors.

7. CHANGES TO THIS POLICY
We reserve the right to modify this Privacy Policy at any time. Any revisions or operational updates will be published instantly on this page with a revised "Last Updated" date.

8. OFFICIAL COMPLIANCE & CUSTOMER CARE
If you have any questions regarding this Privacy Policy layout, or if you wish to officially request the total deletion of your data footprints, please directly reach out to our active data operations team:

• Brand Name: The Trendy Basket
• Business Address: Dariyapur, Haveli Kharagpur, Munger, Bihar - 811213, India
• Official Support Email: thetrendybasket.shop@gmail.com
• WhatsApp Support Chat: +91 6203722730
• Support Chat Timings: 09:00 AM to 10:00 PM (Monday to Sunday)